Claim and Adjustment Letter

June 20, 2001

Mrs. Fely S. Herrera
Lot 12 Blk. 5
Saint Bernard Subd.
Quezon City

Dear Mrs. Herrera:

Just send us the pair of shoes mentioned in your letter of June 16 and we shall be glad to credit your account with the $50 you paid for them.  We are indeed sorry that they do not fit.

These special sales are held with the understanding that goods bought at them may not be returned.  This provision is one of the reasons that we can offer goods at such very low prices.

Occasionally, however, a case like yours comes up in which an exception to the rule is warranted.  A heavier shoe for sports wear must be larger than one for dress purposes, and since this was not taken into consideration when you sent the order, we are glad to take the shoe back.

Please pack them in the box in which they came, and place my name on a card inside the box.  When they arrive, I shall at once see that your account is properly credited.

Sincerely yours,

Rodnel D. Navarro