July 17, 1981
XYZ Construction Company
1932 A.D. Bautista, Punta
Sta. Ana, Manila
Attention: Mr. Napoleon Cruz
The Tractor-Shovel is now being shipped and will definitely arrive in your port on February 20, 1982.
Notwithstanding our tremendous efforts to ship the Tractor-Shovel even before the date we promised, we are very sorry that there was a sudden change in the Bureau of Customs regulations regarding exportations of heavy machineries.
We are very hopeful that you will understand our sad experience and we are sure that this will only serve as a link to our business deals in the years to come.
Very truly yours,